How Casinos Make A Fool Out of You

I have to admit that it took a very long time before I realized that those seemingly entertaining casino sorties that we have had in the past years almost made me among the stupidest people in the world.

It took me a lot of time to finally realize that casinos are simply mass financial slaughterhouses designed to make fools out of people and to take away their hard-earned money by utilizing all schemes – devious or not – possible.

In these days and ages of social media, some people even take their foolishness to new heights by posting their casino addictions primarily via “vlogs” (video blogs) on YouTube, Vimeo, and other websites.  Most of these poor, misguided souls get their highs from playing the slots machines and by the number of visitors or ‘hits’ on their vlogs — and they think they are popular when their vlogs get viral.

Casino owners and operators are simply laughing: these gambling addicts provide free advertising for the casinos, and vlogs promote gambling to a much wider audience. This is just another foolish denial of the gambling addict and a means to legitimize one’s vice.

It’s only a matter of time before casinos get all they have.   The others who claimed fun, food, strategy, discipline, and additional self-deceptions have been sucked in, chewed up, and spat out.  

Roulette Roulette Table Chips Money
Roulette Roulette Table Chips Money

In addition to their massive mailing & advertising campaigns, casinos employ people called “VIP Hosts” to cater to gamblers with lots of money to lose.  These scumbags will seemingly give big-time gamblers attention and care while milking away all their money.

The whole premise of a host is to extract as much money from players as possible. Casinos award hosts bonuses based on how much the gambler loses.  This is pure and simple evil.

Entertaining or not, there is always a sinister feeling that I get each time I enter a casino – – or any gambling establishment.  Entering one, you get sucked into a place that distorts your concept of time and money.

Time and money: that’s what the casinos take away from ordinary folks out to have a good time or hard-core gamblers.

More than money, it’s that valuable time you lose for the rest of your lives while you’re inside casinos that make you much more foolish than you think otherwise.  The time I wasted is no different than what a prisoner loses while locked up in jail.

All for what?   Wasting countless hours staring and pressing that ‘BET’ button in slot machines (yes, casinos try their best to make them more animated via more giant screens and louder speakers) simply to watch a virtual reel spin on a colored screen?

These man-made contraptions have what the casino industry euphemistically termed a random number generator.’ 

The truth is these machines are designed and programmed to bring guaranteed financial ruin to any casino habitué who had that fantastical notion that they can make these gambling establishments their ATMs.

The key word is here is: “programmed”.  So, how can you beat a machine – in the long run – that was designed and made to pay out lower than the amount of money you put in?

Now that I have just mentioned ATMs, some casinos offer “NO ATM FEES” inside their places.  Mind you, this is not a service to help people out but just another one of their many devious schemes to facilitate the transfer of people’s hard-earned savings and checking accounts to the casinos’ already-fat accounts.

Watching the green baize while your bankroll dissipates because of the huge casino advantage is no fun. 

And all along,  their second-hand-smoke-smelling employees quietly (or, sometimes, brazenly) celebrate that they had legitimately defrauded people of their nest eggs yet expect tips from those they had just robbed.

It’s OK to lose your time and money for a worthwhile cause but lose both inside a casino?  Casinos provide all the tools to make a person stupid.  Just think about it.

There are better and much more exciting things to do in one’s lifetime than spending the bulk of your time inside a casino.

It took me a lot of time before I finally realized that I was punishing rather than entertaining myself when I went to a casino.

Casinos also fool you about the “real-world” concept of money.  You give them real money, but they give chips or a piece of paper in return.  These simple diversions are mere ploys that make it easier for them to take all your real money.

Casinos also fool you by giving the illusion that whatever you lose, you can have it all back with a single ‘lucky break’ — a break that will never come.

How can a good thing come out of a place borne out of a devious scheme?

For people who still have difficulties seeing through the lies and deceptions of casinos, it’s just a matter of admitting you have an addiction.  And the realization that casinos do their best to get you deeper into that addiction.

No matter how hard casinos try to trick people -through their massive advertising campaign- into believing that their places are just fun, you can have a good time.  This may be okay if you possess that super willpower (in reality, this feat is almost impossible as we’re all just human) and simply go to a casino to eat, drink and be merry and not have anything to do with their slot machines and table games…then go straight home.

But that’s the initial bait casinos have laid out for people on their path to financial ruin.   While inside a casino, the lure of these money-draining slot machines and the hard sell of their dealers to play those table games whose odds of winning are stacked heavily against players are simply too hard to resist.

Some may have wised up and gotten scared after realizing they were in a life-stealing vortex. Others simply fell into the same trap and lost all their money.  But, newbie gamblers with fresh faces filled with excitement, hope, and gambling naïveté fill the spaces left by those fun-seekers who have deceived themselves at the hands of the super-slick gaming establishment.

So, why fall into these traps laid out by casinos when you can have a better time with your family and friends in honest-to-goodness places that serve better food and entertainment?

Casinos, therefore, are just a trap borne out of a devious scheme — for your financial ruin and for you to become a prisoner by way of the precious time you lose when you’re inside one.

Most people will recognize their lack of power to solve specific problems if they are honest. When it comes to gambling, I had noted – including myself – that many problem gamblers could abstain for long stretches but were caught off guard and, under the right set of circumstances, started gambling without thought of the consequences.

Through willpower alone, the defenses they relied upon gave way before some trivial reason for placing a bet.  Willpower and self-knowledge will not help in those mental blank spots, but adherence to spiritual principles solves our problems.

I believe that to believe in a power greater than ourselves and to acknowledge that gambling is evil are necessary for one to sustain a desire to refrain from gambling.

So, don’t let casinos make a fool out of you.  Avoid them by all means, at all costs, and recognize them as places of evil.

Remember when you see that big “CASINO” sign, whenever and wherever you are:  You will lose your CAsh and visit a SInister place… so, just say NO.

You’re not a fool, are you?

Living Life Through King Solomon’s Eyes

God of Heavenly Punishment (Photo credit: Wikipedia)

“There was once a very, very rich man who found that riches did not satisfy.  His name was Solomon.  He wrote a book about it called Ecclesiastes.  This rich king had tasted just about everything life could offer.  Wealth?  No one could exceed him in luxury.  Wisdom?  The whole world knew how wise he was.  Fame?  He was king, the most famous man of his time.  Systematically he sampled all of life’s pleasures and powers, yet all ultimately disappointed him.  All prove meaningless.

“What is the point of life?” he asked.  You worked hard, and someone else gets all the credit.  You struggle to be good, and evil people take advantage of you.  You accumulate money, and it just goes to spoiled children.  You seek pleasure, and it turns sour on you.  And everyone–rich or poor, good or evil, meets the same end.  We all die.  There is only one word to describe this life: meaningless.”

But, is it?  Is life really meaningless?  Is that all there is in life –the summary of the number of years we had live in this planet?  Does man’s existence on Earth simply goes and on until this planet or the entire universe gets obliterated by a decaying sun?

Surely, when humans try to ponder the unknown, tons of questions need to be answered. Is there such thing as an afterlife?  Is there a God?

In our vain attempts to give even the most preposterous explanations to the great unknown, they had also given rise to a multitude of religions, sects, cults, tribes, fan clubs or what have you.

On the other hand, mankind has been trying to use every scientific means to disprove any religious theories about the creation of just about everything the mind can think about.  That the universe – which our planet is but a tiny speck within – is but the result of a mega blast and that humans simply came about through a series of evolutions.

And that everything that the human mind could comprehend simply happens randomly.  Really?  Everything is just random?

Each individuals’ appearance on this planet may have occurred randomly at birth but have you ever wondered why life spans differ?  There are souls that don’t even see the light of day, others die young while some of our elders even express their desires to die so much earlier in their struggle to cope with the hardships and difficulties that accompany old age.

In the worldly context of King Solomon‘s search for life’s meaning, he also voiced the unfairness of life:

“People don’t get what they deserve.  Good men suffer while wicked men prospers.  Everything seems determined only by time and chance.”

And just how many times we had asked ourselves that we deserved more in this life?  Why does success, in whatever means we try to measure it, seem very elusive?  Why do we see other people seem to have all the comforts of life while others still wallow in poverty?

On the other hand, why do some people so suddenly give up a life of unbridled extravagance to be of service to the poorest of the poor — and find their true happiness in the process?

Our futile attempts to quantify life and find meaning in it is hampered, of course, by our very own making: the concept of time.

Time is the great equalizer and it measures, regulates and rule each and everyone’s lives.  There are no exceptions and short cuts.  We will all die.

Science and technology may have found some solutions in making our daily chores so much easier and, on a few cases, extend our lives a few years longer. But, there will never be an eternity for us in this planet as long as there is the concept of time.

We could all be likened to a mouse trying to catch its tail.

So, what then is the meaning of life?

It is the acknowledgment of a God who willed each and everyone of us to exist in this planet.

Oh, yeah? For what?

Faith and what happens to a person’s soul is something the human brain will never ever understand.

But, what is the ‘soul‘?  Simply, if you have a conscience, you have a soul.

Truly, life is, indeed, full of meaning…only if we live it through the eyes of King Solomon.

 

 

The Spirit of Summer in Nueva Ecija: Life in the Philippine Countryside Series

Day 1 – Jan. 31, 2016 – (Sunday): Nueva Ecija, here we come

Rey, who would be driving, arrived at my aunt’s house at about 3:45 AM that balmy Sunday morning.  January is usually the height of the dry season in the archipelago.  Still, the calm westerly winds also gave that early part of the day a relaxed and almost comforting atmosphere.

I hardly slept that night, still suffering from the late effects of jet lag and the non-stop noise from the tricycles and scooters.  My aunt’s house straddled the main road in that part of Imus (a city in the province of Cavite) that had become a veritable commercial area — a far cry from the rural appeal the place had for me, where I finished my high school years in the mid-70s.

We wasted no time and left for Mandaluyong, where we picked up Rona (my sister-in-law), her mother, Nita (my mother-in-law), and Ronald‘s family (his wife, Winnie, and their twin sons, Dominic and Benedict), as we were running late.  But not after stopping by a drug store where Rey bought some medicine for his stomach ulcer and at a gas station where we inflated the tires to their correct pressure.  After all, the trip to Nueva Ecija would be about 5-6 hours, despite our very early start.

Ronald married a coworker while he was a teacher in a private school near San Juan, Metro Manila.  Winnies parents hail from Santo Domingo, Nueva Ecija, where both had been tilling a sizeable piece of farmland entrusted to them.

Like most farm workers in the Philippines, they don’t own the title to the land but only get a portion of the rice harvest.  Nueva Ecija owns the title of being the rice granary of the Philippines.

Nueva Ecija map
English: Map of Nueva Ecija showing the location of Santo Domingo (Photo credit: Wikipedia)

It was almost 6 AM when we left Manila and its outskirt cities as we entered the first of three (3) expressways to our destination.

We used a connecting road along Mindanao Avenue in Quezon City to enter NLEX (North Luzon Expressway).  This two-lane expressway (equivalent to a secondary highway in advanced countries) would extend all the way to Santa Ines in Pampanga, and then utilize another connector road in Tarlac to another expressway called SCTEX (Subic-Clark-Tarlac Expressway). 

We traversed only a short portion of this newly built two-lane highway until it dead-ends in the city of Tarlac, as we veered east to the final expressway, TPLEX (Tarlac-Pangasinan-La Union Expressway).

The road narrowed after we used the Aliaga exit along the TPLEX and found ourselves on the old MacArthur Highway, which was once the main artery for travel north of these islands.

You’re already in Nueva Ecija when you see ‘palay‘ (unmilled rice) on the roadside and passenger tricycles plying the main roads.

We finally arrived in the town of Santo Domingo five (5) hours after we left Mandaluyong.  The trip covered approximately 250 kilometers (155 miles), yet it felt like one of the longest days I’ve had on the road, due to the numerous turnouts we took after leaving the expressways.

Winnie’s parent (Willie and Gloria) house is a low-slung, single-story concrete structure located about a few hundred meters from the feeder road, surrounded by rice fields.

I was immediately attracted to a set of varnished bamboo chairs, two of which are longer than the others, on the small veranda of the house that overlooked the rice fields.  What perfect spots to take a quick nap!

After the formal introductions,  I used my bag as a pillow and stretched my tired body on one of the long chairs that faced the rice fields.  At the same time, Ronald and his wife went to the nearest public market using the family-owned tricycle to buy all the ingredients for lunch.

Lunch was almost ready when I woke up an hour later.  Winnie had been busy grilling the large yet fresh ‘pusit‘ (squid), several pieces of fish locally called ‘dalag‘ (mudfish), and ‘pork liempo‘ (grilled pork spareribs marinated in ‘calamansi‘ (calamondin) and soy sauce).

Using freshly harvested vegetables from a nearby plot, Winnie’s mother prepared an Ilocano version of “pinakbet (vegetable salad with shrimp paste).   She also made a side dish of green mango saladOn a long table set up outside, heaps of newly cooked rice lie in wait.

Grilled 'pusit' (squid) and 'pork liempo' (pork belly)!!!
Get them while they’re hot!!!
The kids can't wait to lay their hands on the food!
Kids can’t wait for lunch to start.

After lunch, I couldn’t resist taking a few pictures of the rustic scenery and then headed back to my makeshift bed and took another nap.  The magnificent view of the verdant rice fields seems to have cast a hypnotic spell upon me that, in no time, I was in dreamland once again.

Lunchtime in Santo Domingo, Nueva Ecija
Lunchtime
Shimmering grains of 'palay'
‘Palay’ grains dance with the wind.

At about 3 PM, Rey reminded me that we should leave for Talavera before dark, as we might not find it easy to look for my relatives’ place.

I had planned to visit my uncle, “Tata Amado” (the only living brother of my late father), and cousins in the nearby town of Talavera, which was one of the reasons I agreed to join the trip.

We reached Sicsican Bridge in barangay Calipahan, Talavera – the only landmark I could still remember getting there- in about 40 minutes using the interior roads. We used to collect some pebbles along its banks and traipsed in the river’s clear waters when it was not too deep.

We had to ask for directions twice before we found my cousin Fidela’s house.  She was our dear  ‘Ate Dely‘ when she was still a teenager and stayed with us in Baclaran.  She’s the second eldest in the large family of my uncle, comprising eight (8) daughters (Lucena (†), Fidela, Ila, Vita, Teresa (Tate), Josefina (Fina), Divina, Cristeta (Ata), and an only son, Ambrosio (‘Ambo‘).

Ambo‘ is about my age and was my constant companion during my visits, usually, accompanying my father.  It had been almost 40 years since my last visit to Talavera.  The last time was during the summer break before I entered my first year of college; I had brought my bike along on that trip, and I remember riding it as far as the province’s boundary with Nueva Vizcaya.

While Ate Dely and I got reacquainted, Rey wandered around the surrounding areas.

Winnie and Ronald took this as an opportune time to make a quick trip to nearby Cabanatuan City aboard a tricycle.  I moved on to visit the rest of my cousins, whose houses were just next to each other — just a few meters away from Fidela’s.

Although most of the siblings built their houses on the ancestral lot, a portion of their old home, where they grew up, remained.

Upon seeing my Tata Amado in his wheelchair on the veranda of their old house, my mind raced back to when I was in my late teens, and everywhere I looked, it was fresh and expansive. 

I still remember the infinite rice fields, the carabaos (water buffalos) in the shed, the giant ‘suha‘ (pomelo), and other fruit trees.  And, yes, the quiet, dusty road that led inwards to the town — and the same dusty roads where Ambo and I rode our bikes on our way to Pantabangan Dam, which was in its final phase of construction during that period.

The roads are now busy, and the incessant sound of the tricycles seems to drown whatever peace has remained.  Everything seems to have been taken over by a melange of concrete, steel, sheet metal, and other appurtenances that humans euphemistically term progress.

And I felt a deep sadness in my heart and that same question beckoned — “Why do we have to grow old?”

I took pictures, asked questions, and met some of my nephews and nieces whose names and faces I probably won’t remember the next time.  They would have all grown up and changed, and will have their own families.

We headed back to Santo Domingo before sunset and stopped briefly at a  7-11 convenience store for three (3) bottles of ‘San Miguel Grande(the ‘national beer’ in a huge bottle)We made another stop at a roadside “ihaw-ihaw (barbeque) stall, where we got some grilled “pork liempo (pork ribs) and “lechon manok” (grilled chicken).

Our companions were already in their sleeping attire when we arrived.  We had our beers and BBQ for dinner, along with a plateful of rice and a vegetable dish.

Winnie’s father and brother later joined us at the table as we spent the rest of the evening listening to stories that primarily focused on how their family had settled on the place.

Day 2 – Feb. 01, 2016 – (Monday): The Road Back to Manila

A mosquito net and an electric fan enabled me to get some deep sleep, so I grabbed my camera and took nature’s call outside to take a few pictures of the surrounding areas at daybreak.  It was about 6 AM.

The narrow dirt road that led to a cemented one, which would take us to the main highway, was still empty, and the sunrise painted the horizon with varying shades of black and yellow.

The mound of hay at sunrise
Hues of blacks and yellows in the early hours of sunrise
All quiet for now along the dusty road in Santo Domingo, Nueva Ecija
Dawn in Sto. Domingo, Nueva Ecija

I staggered back inside the house to make myself a cup of coffee. Everyone roused up early except one of the twin, still deep in slumber on the sofa bed.

Someone had prepared the kitchen table for a quick breakfast — a Thermos bottle, packets of instant coffee and chocolate, and a blue plastic bag full of bite-sized hot “pan de sal” (lightly-salted bread rolls) were already neatly laid out.

I grabbed a few pieces of the tiny buns as Ronald emerged from the door near a hand-driven water pump, held up two cans, and asked if I wanted corned beef hash or sardines for him to sauté.

Both,” I replied, and immediately headed to the veranda to enjoy the morning view of the rice fields with my impromptu breakfast.

Thumb-sized 'pan de sal' for breakfast
You could quickly eat 5 to 10 pieces of these very small ‘pan de sal’ during breakfast!!!
Rey chats with Winnie's mother before we departed for Manila
Rey and Gloria enjoy the early morning breeze outside the ‘veranda.’

After everybody had their breakfast, we took turns fetching water from the manual water pump using plastic pails for our showers.  I used the smaller outdoor toilet near some bamboo trees, and tidbits of memories flooded my brain about how I would go through all these morning rituals during my extended stays with my cousins in Talavera.

It was about 9 AM when we all got ready for the trip back to Manila, but not after passing by the small parcel of land centrally located among all the rice fields in the surrounding areas that Ronald had called “gubat” (forest).

We had to walk along very narrow footpaths to reach it, so we parked the van along the road, near a treehouse.  Her wheeled walker prevented my mother-in-law from coming along.  Rona decided to stay with her in the truck.  She would join us in the ‘gubat’ a few minutes later.

The ‘gubat‘ serves as a perfect resting area and refuge for farmers after tilling the land for hours during the hot, dry months and during the typhoon season when sporadic rains and howling winds batter the rice fields.

Manong’ Willie (in the Philippines, particularly in Luzon Province, affixing the word ‘manong’ to a name is a sign of respect) had erected a small hut with elevated flooring made of bamboo and nipa.  Bamboo and palm – came from the trees that grew abundantly on the fringes of the same tract of land.  The underside of the hut served as a temporary coop for native chickens and their young broods until he decided where to build a permanent and larger one on the land.

Except for electricity and a permanent water source, the ‘gubat‘ could be an excellent place to be in case of a calamity, as it’s not only elevated but also self-sufficient. Fruit trees were abundant, and Manong Willie planted vegetables almost everywhere.  Several pigs and ducks roamed freely in the open spaces.

Winnie plods along the narrow 'pilapil' (foot path) towards the 'gubat' amidst the verdant rice fields in Santo Domingo, Nueva Ecija
Winnie is on her way to the ‘gubat.’
From the outside looking in - bamboo trees grow abundantly in the 'gubat'
Bamboo trees are abundant inside this tiny forest amidst the rice fields in Santo Domingo, Nueva Ecija.
Out of Nueva Ecija on our journey back to Manila
Entering a new province in Luzon. Out of Nueva Ecija and into Tarlac
Ancestral home of Filipino martyr, Benigno "Ninoy' Aquino, Jr. in Concepcion, Tarlac
The late Filipino senator-turned-martyr and national hero grew up in this house

We lingered for over an hour, and my mind tried vainly to connect the present with my long-gone youth.  Time, indeed, has ways to temper even the most outrageous of dreams.

And so, during this brief summer interlude in Nueva Ecija, I realized that although my idealism may have long been gone, my appreciation for life and all its blessings will always remain.

Cagbalete Island: Life with “Aling Baby”

Day 1 – Feb. 15, 2016 – (Monday): Gone to Cagbalete Island

I wiped away the sleep from my eyes at about 3:30 AM, only to find Rona, my sister-in-law, already busy in the kitchen.  The night before, we had bought some “pan de sal” at a store adjacent to the place where we had intended to eat a version of the famous “Ilocos empanada” at the “Fariñas Ilocos Empanada located across the Mandaluyong city hall complex along Maysilo Street.

However, they had closed earlier than usual that day for general cleaning, so to appease my empanada craving, we bought instead “lechon manok” and “inihaw na liempo” (grilled chicken and pork belly, respectively) from a small stall called “Mang Boks.”

English: Map of Quezon showing the location of...
English: Map of Quezon showing the location of Mauban (Photo credit: Wikipedia)

Rona’s youngest son, Matthew – fondly called ‘Balong‘ and who suggested the place – and his wife, Johan (just two months married), with one of my wife’s first cousins, Lelen, would be my companions to Cagbalete Island.

We hailed a taxicab that took us to the JAC Liner bus terminal in Kamias, Quezon City.  The bus fare was PHP 270 (USD 5.70), and this was the first of only two daily direct trips to Mauban, Quezon, which would supposedly take about 4 hours.  It arrived more than an hour late after making numerous stops – loading and unloading passengers – after it exited the South Luzon expressway in Sto. Tomas, Batangas, and meandered around the cities and towns – San Pablo, Tiaong, Candelaria, Sariaya, Lucena – surrounding mystical Mount Banahaw.

Aboard bus on the way to Mauban, Quezon
On our way to Mauban, Quezon

Candelaria town hall -- in the province of Quezon
Taken from the bus – Candelaria Municipal Hall

Tricycles awaited passengers after they alighted from the bus.  We informed one of the tricycle drivers that we were headed to the pier – to Cagbalete Island – so we chose his ride as it was next on the queue anyway.  The young driver suggested we pass by the public market to buy supplies we may need on the island.

We needed much more time in the market after realizing how unprepared we were for the trip and being very hungry after the long bus ride that included an extended rest stop in Lucena Citys grand central bus terminal.

We offered the driver extra money if he would wait for us.  He agreed but reminded us again that there were only two daily ferry trips to the island, and the first would leave in about an hour or so. I immediately looked for a place to eat while the rest shopped.

I found a restaurant that advertised “tapsilog(beef “tapa” –  beef marinated in vinegar, spices, and garlic, then dried and fried – with a serving of fried rice (“sinangag”) plus a fried egg (“itlog“)) and placed two orders along with a serving of “bulaló” (beef soup). Balong and Johan arrived a few minutes later with two big jugs of water and cookies. They placed their orders while I bought a package of fish-flavored “kropek” (flour cracklings) from an elderly lady selling an assortment of snacks.

I looked up the menu board again and noticed that the place also served a version of the province’s famous “pancit habhab.”  Also known as “pancit lukban” in honor of the town where it originated, the very distinct taste of the noodles is what it’s all about.  As soon as we cleaned up our plates, I placed three (3) more orders of the noodle dish for our dinner in case we could not easily find a place to eat on the island.   Meanwhile, Lelen looked for beer and some bread to go with the delectable ‘pancit.’

We loaded our goodies into the waiting tricycle. The driver took us first to a nondescript office of the local port authority, where we registered our names and paid the island’s environmental protection fee of PHP 50 (USD 1.05).  Several PHP 10 paper tickets served as the receipt with the name of the place we intended to stay on the island scribbled on them.

Mauban port authority office
Paid environmental protection fee here

Back streets of Mauban, Quezon
Back streets of Mauban, Quezon

The oversized “banca (canoe) with a double bamboo outrigger was still busy loading some of its cargoes and passengers when we arrived at the port of Mauban at about 10:50 AM.

We registered our names again on a ledger passed around and paid another PHP 50 (USD 1.05) per ferry fee.  The boat did not leave until about 11:30.  I snapped away on my small Canon camera as the “M/B Neneng” slowly pulled away from the port of Mauban.

We got seated in pairs with a woman in her mid-fifties and a small girl sandwiched between us in the midsection of the boat.  I could immediately tell that they were locals returning to the island. As with the rest of the passengers, you could also easily tell who the residents of Cagbalete Island are.  Their sun-bronzed skin and low-key demeanor evoked a muted understanding of how life must be on the island.

Aling Baby's granddaughter
Natasha looks at the camera

Approaching the port of Sabang in Cagbalete Island
Nearing the port of Sabang

The sticky feeling one gets in Manila dissipated as the overcast weather and cool northeast winds that locals call the “amihan” smacked our faces as the boat progressed east toward its destination.

We had to shout in each other’s faces to communicate as the boat’s diesel engine purred loudly behind us, and the skimpy vinyl covering held up by bamboo poles did not help the cause.

I hope all our gadgets and devices can hold their charge while we’re on the island,” I yelled to Matthew.

You will be able to charge your devices on the island,” the woman beside the little girl butted in her low voice.

I smiled to acknowledge her response and asked if she knew where we could stay on the island, as we hadn’t made any reservations yet.

Aling Baby offered her place for PHP 200 (USD 4.25) a night.  I agreed but thought it was too low, so I asked her again if that was really the price she wanted and that we wanted to check out the house first, and she just nodded.

We talked more about the details of her house and how life was on the island, but our conversation was cut short when we noticed that the boat’s engine had stopped.  It was almost noon when she reminded me to remove my socks and foot orthosis before we disembarked.

The water at the tiny port of Sabang on Cagbalete Island was very shallow, so we transferred to a smallerbanca’ (dinghy boat) that brought us to the white sand-lined banks of the island.  People milled around the port, but Aling Baby whisked us to a small alley that led to a series of narrow but cemented passageways.  We passed several stores, a ‘barangay’ (village) hall, a billiard parlor, a small chapel, and a tiny stall selling pan-grilled hamburgers.

A satellite dish protruded in front of the wood and bamboo house with a thatched roof that sat right across an old, manual water pump locally called a ‘poso.’  Adjacent to it was an elementary school whose far end would be another narrow passageway leading you to the other side of Cagbalete Island.

Welcome sign in the port of Sabang in Cagbalete Island
Welcome to Cagbalete Island

A satellite dish sticks out of the house
Best way to get TV signal in Cagbalete island

Elementary school near Aling Baby's house
Nice elementary school for the villagers

A view within a view
A room with a view — the simple joys of Cagbalete Island

We checked the second level of the house where we were supposed to spend two nights on the island and found the two rooms more than sufficient, so we told her that we all agreed to her offer.  She informed us that she has another house – without a bathroom – near the island’s other and less populated side.

Although all of us were so tired, having started the day very early, adrenaline kicked into gear, and we all got so excited to explore the island and tagged along with her.

Our room for a night in Cagbalete Island
Cagbalete Island: We slept soundly here

Lelen heads out to the east side of Cagbalete Island
Lelen leads the way to the other side of the island

The ‘other’ house was a nicer-looking and more spacious bamboo hut.  However, we passed on it after learning that we had to get our water from an old well.  And, no TV.

Fresh water inside a mossy well in Cagbalete Island
Deepwater well near Aling Baby’s cottage

Aling Baby tags Mat & Johan along while Lelen takes five
The muddy portion on the way

We met a couple of tourists going the other way along the ‘cogon’ (wild grass) lined path and followed their tracks as we sidestepped a few puddles and muddied sections.  Except for a badly maintained vegetable field operated by the municipal government in a cordoned-off area, there were hardly any other signs of agricultural activity in this part of the island.

The passageway ended at the back of one of the island’s many resorts, Villa Noe, where I eyed another visitor about to take her late lunch in the open restaurant. We marveled at the spectacular beauty and tranquility of the entire place and agreed that ‘this,’ indeed, is the Cagbalete Island we saw in all those beautiful pictures on the web.

We took many pictures, waded in the warm water, and leisurely walked along the white sand coastline headed north as Aling Baby narrated facts and tales about Cagbalete island.

It could have taken us about an hour to walk back to the main port, so we agreed to take another boat ride when we chanced upon one immediately after we passed by a private resort.  Although fatigue had finally set upon all of us, we still immensely enjoyed the brief ride as not only did it begin to rain very hard, but also the waves kept splashing water on us aboard the small banca.

Aling Baby of Cagbalete Island
Aling Baby takes a break

The best form of transportation in Cagbalete Island
A ‘banca’ on the quiet waters of Cagbalete

We never realized how soaked we were until after we gave the boatman a token of PHP 100 (USD 2) – he did not ask us for money- and retraced our steps back to Aling Baby’s first house on our dripping wet clothes.

Back at the house, we took turns fetching water from the ‘poso‘ to shower.  We saw a series of clotheslines immediately before the front door, so we hung all our wet belongings and tried our best to make ourselves feel at home in the cramped confines of the lower portion of the house.

The rain had turned into a drizzle by 2 in the afternoon when Balong and Johan decided to nap upstairs.  They would not come down until about 5:00 to eat some bread and the last of the ‘pancit habhab neatly stored inside a plastic container.  The restaurant in Mauban had placed them in three containers, one of which I had given to Aling Baby before she left for her other house to give us some private time.  I had also given her PHP 200 (USD 4.25) so that she could “load up” on the satellite dish subscription – PHP 120 (USD 2.50) per month – for us to use the TV upstairs.

She left her two granddaughters in our care when the smaller one did not like to come to the other house with her.  The mother of the small girl, Natasha, had just left a month ago for Kuwait to work as a domestic help, while the parents of the bigger girl both worked in Manila.

Both girls were easy to babysit as they played together until the bigger one got tired and decided to nap upstairs.  So we kept little Natasha preoccupied with her toys by giving her ‘kropek‘  pieces – which she had particularly loved – whenever she got bored.

So Lelen and I spent that rainy Monday afternoon in Cagbalete island drinking one of the two 1-liter San Miguel beer bottles that blended perfectly with the ‘pancit Lukban,’ the bread, and three pieces of ‘longaniza‘ (local sausages).

Being a fanatic of any famous regional ‘longaniza‘ in the country, I had espied the sausages in one of the ‘carinderias‘ (small stalls that sell ready-to-eat, home-cooked foods) on our way back to Aling Baby’s house.  I had requested Lelen to get a few pieces while he also looked for some ice for our already warm beers.  All the while, I kept an eye on little Natasha while she played.

Throughout the time Balong and Johan had slept, there was no electricity.  Aling Baby had explained to us earlier that her house was hooked up to one of the generators operated by the municipality and that power would come up only from 6 to 10 in the evening.

Natasha
We babysat her while Aling Baby prepared dinner

Our Tuesday night dinner
Huge squid that would be our lunch the next day

Aling Baby would return a few times to the house to show us the huge squid (medium-sized by her standards) that she had bought for PHP 60 (USD 1.27)  and asked how we liked them cooked.  She then checked to make sure the TV now worked.  She also ensured we were hooked up with the boatman, Sergio, who would take us on a tour of Cagbalete island tomorrow.

Day 2 – Feb. 16, 2016 – (Tuesday): Going Around Cagbalete Island

The effects of the sleeping tablet wore off, and I was up at 4:30, only to find myself alone inside the mosquito net that Lelen and I shared. I strapped on my foot brace and gingerly scaled down the three steps of wood that made up the stairs and saw him already prepared for another day.

Power was still off inside the house, and it was partially dark outside, but the lights were still on in the alley next to the house, illuminating the house while I prepared a cup of instant coffee.  Last night, before we slept, Aling Baby’s youngest daughter had brought a Thermos jug with hot water and cups for the purpose.

After the caffeine took its effect on me, the two of us decided to see the beachfront at first light and did not bother to wake up the newlyweds.  Again, along the way, some of the stores were already selling bread and cooked food, and we found the ‘chicken adobo‘ inside a glass showcase simply too tempting.  It was PHP 30 (USD 1.76) per order and would go well with a few cups of hot rice at PHP 10 (USD 0.21) per. We noted the place and reminded each other to pick up a few orders on our way back from the beachfront.

We took many pictures of life on Cagbalete Island at early dawn: the fishermen tending their boats and fishing nets, an old lady propped on a concrete wall scanning the horizon, a few workers of the resort owned by the mayor of Mauban sprucing up their beachfront, a middle-aged person getting his therapy piling up white sand upon his legs and a few locals just walking along, preparing for the new day.

A colorful 'bangka' (canoe) in Cagbalete Island
Early morning in Cagbalete

A view of the western shore in Cagbalete Island
Not a bad place to have morning coffee

Dawn had just broken in Cagbalete Island
Floating luncheon area

The mainland of Mauban can be seen on a clear day in Cagbalate Island
Port of Sabang, as viewed from the northern side of the island

I wished I could have the best of both worlds as I admired and absorbed all the beautiful natural surroundings before me, and I almost cried.  I had seen more beautiful ocean views in the Americas but had never relished wading in their cold waters.  Here, it was just too perfect.

We headed back to the house at 6:45 and found Matthew already having coffee and the light inside the house back on.  Lenlen returned to the ‘carinderia’ for the rice and ‘adobo,’ which we all had for breakfast, along with the ‘adobong pusit‘ (stewed squid) that Aling Baby had prepared.

After breakfast, I informed Aling Baby that we would not spend the second night in the house because we wanted to experience the other side of the island but would still pay her our agreed-upon two-night fee. We also told her we might stay at Villa Cleofas as planned.  She offered to cook our meals for us, so she gave her cell phone number on a piece of paper that I hastily shoved in the back pocket of my swimming shorts.

While we waited for Sergio, a vendor dropped by to sell big clams inside two plastic bags for PHP 20 (USD 0.43), so we bought them and handed them over to Aling Baby.

Sergio, – whom locals called “Momo” – arrived before 8:00.  We walked a much shorter route to the port where his ‘banca‘ – “Choktaw” – was moored.  He and his apprentice guide toured us through the various points of interest on the island, namely:

  • The “Sandbar”  – a narrow piece of land covered in white sand that jutted out even at high tide where mangroves abound.  We saw several huts for rent, but they were all empty that day.

Lelen & Mat enjoy the view at Yang-in sand bar in Cagbalete Island
At the sand bar

These young mangroves at the sand bar in Cagbalete Island will eventually form into a thicket
Young mangroves sprouting out from the white sand!

The “Ilog” (River) – an area on the island where salt and fresh water meet. We counted eight (8) fiberglass fish pens in the area, which, according to Sergio, could hold up to 1000 ‘bangus‘ (milkfish) fry per breeding.  There would be three (3) breedings per season, and a good harvest in a season could well pay off the initial start-up costs.

'Bangus' (milkfish) farming in Cagbalete Island
A fish farm at the ‘ilog’

The expanse where fresh and sea water meet ('ilog') in Cagbalete Island
The fish pens were empty when we visited

  • The Snorkel area – we swam and snorkeled in this deeper area where corals and colorful fishes could be found for almost an hour.

Mat & Johan try out snorkeling in Cagbalate Island
Snorkeling is just one of the best ways to enjoy what Cagbalete Island has to offer

Johan and a colorful starfish -- Cagbalate Island
Johan shows off a colorful starfish

  • Bonsai Island” is not an island but simply a portion of a reef that shows up during low tide.  Two small mangrove patches are interspersed with a few dead ones on the reef, hence the name.  Situated directly across Villa Cleofas, it would not be presumptuous to assume that the owners could have given the spot the name to add a little mystique and attract patrons to Cagbalate.

Locals would always be delighted to tell you the story about the cargo ship, loaded with sacks of flour, that crashed into the reef and how the entire population of the island had fresh bread and pancakes for a very long period of time after the disaster.

It was almost 11:00 when Sergio dropped us off at Villa Cleofas so that we could check out the place.  We informed a woman inside the restaurant that we wanted to see the cottage we saw online that cost PHP 1500 (USD 32).  We passed by a group of tourists in two tents as she led us to the far end of the resort and showed us the 10 x 20-foot room with a single bed and a very thin mattress.

We decided to look for another place after she told us that we would also have to pay PHP 500 (USD 10.64) extra for the electricity -from 6 PM to 6  only- since we were the only guests that would occupy a cottage that night.  Mat and Johan volunteered to check out the other resorts north of the island, including Villa Noe.

An hour had passed, but the pair had not returned, so I asked Lelen to look after our things while I took a leisurely walk along the white sands, hoping to encounter them along the way.  I walked past a camping-only resort, then an empty but fenced area before Joven’s Blue Sea Beach Resort’s nice bamboo & nipa-made cottages and clean surroundings attracted my attention.

Although the resort was empty that day, I checked out the cottage that was being cleaned to see how it looked inside.  Impressed, I picked one –Sampaguita– beside the bathrooms.  I informed Mat and Johan, who saw me while I negotiated with one of the resort’s attendants on their way back, that I had already agreed to the same cost of PHP 1500 for a night’s stay here — electricity included.

A view from Joven's Blue Beach Resort in Cagbalate Island
I Love Joven signage inside the resort

Our 'sampaguita' cottage while at Joven's Blue Beach Resort in Cagbalete Island
Our home away from home for two nights

We had a very late lunch of “pork liempo” with extra servings of rice (PHP 520 or USD 11) in the resort’s restaurant immediately after we had rested, showered, and settled down in our newly found home for the night.

Sergio and his apprentice showed up a few hours later and accompanied us to that much-hyped ‘Bonsai Island,’ which was very visible during low tide and which we found to be unimpressive at all.

They must have sensed our disappointment with ‘Bonsai Island,’ so Sergio promised they would pick us up again at 6:00 the next morning to show us another ‘ilog‘ as we returned to the resort.

It was already dark when we got back to Joven’s, but our spirits were all buoyed up not only because the entire resort was all lit up but also because Aling Baby had brought us some food for dinner!  In our absence, she had dropped off the dish of “sotanghon” (vermicelli mixed with the clams that we had bought in the morning and sautéed in onions and slivers of ginger), rice, plastic spoons, and the Thermos bottle.

After dinner, Mat and Johan put up the mosquito nets and were asleep by ten while Lelen and I ordered four San Miguels (PHP 45 or USD 0.96 per) from the restaurant.  I lit up a ‘katol‘ (mosquito repellent coil) and placed it under the bamboo table to fend off the buggers while we drank our beers until Len decided to call it a day after he had emptied his second bottle.

I did not sleep until 12:30 AM after I had written a few pages in my notebook about what had transpired on that wonderful day on Cagbalete Island.

Day 3 – Feb. 17, 2016 – (Wednesday): Leaving Cagbalete Island

Lelen was already out walking along the shore as I prepared my 3-in-1 coffee mix at 5:30. The electricity would be out in half an hour, but I wasn’t worried since I had charged all the batteries for the camera while I wrote in my notebook last night.

The newlywed woke up an hour later while Sergio and his buddy showed up at the resort after about another hour and brought along the 1.3 kilograms of ‘alimango’ (blue crab) as well as several pieces of smaller crabs local to the island that he had placed inside a big plastic water bottle.  I ordered them last night, and they cost PHP 400 (USD 8.50) per kilo for the blue crab and PHP 100 (USD 2.13) for the small ones.  I also handed over the PHP 1500 (USD 32) boat fee we owed him and his apprentice for yesterday’s island tour.

The morning was crisp, and while the sun had barely colored the horizon, there were a few wispy clouds as we headed south toward the ‘other blog.’  We all glanced at the resort manager as she sat on a chair, a cup of brew in hand, communing with nature as we passed.

Mat, Johan and the apprentice boatman/guide
A casual stroll along the west side of Cagbalete island

Lelen enjoys his morning coffee amidst the beauty of Cagbalate Island
Lelen enjoys the natural beauty of Cagbalete island

Half a kilometer after we passed by Villa Cleofas, the shore inclined a bit, and we noticed more vegetation in the area. Immediately after Sergio showed us the ‘hidden’ swimming pool (actually a swamp) where a lonesome carabao sat nearby, we came to a stop at a gap where a passageway of freshwater funnels out to the bay that seemed to split Cagbalete island into two.

Lush vegetation as we approach the 'other ilog'
We had Cagbalete island all to ourselves

Our apprentice guide playfully created this mound of sand at the 'other ilog' in Cagbalete Island
Cagbalete Island: Castle in the sand

'Hidden' swimming pool. Can you spot the carabao?
A carabao takes a break at this lagoon

The east side of the 'ilog' (river)
The other ‘ilog’ in Cagbalete Island

We explored the mangrove-lined banks for almost an hour. We concluded that the area must be very popular with campers as we saw a few items that only visitors of Cagbalete island could have brought: empty bottles, cookie and candy wrappers, some shoes and a sandal missing their pairs, and an assortment of various colored nylon ropes left hanging on the bushes.

It was 9:00 when we returned to Joven’s to prepare for our trip home.  We opted to take the last boat ride to Sabang to enjoy the lunch that Aling Baby had prepared for us.  Sergio had promised earlier to pick us up at exactly noon.

Just like last night, from her house near the well, Aling Baby brought everything we needed to ensure a memorable brunch before we left Cagbalete Island.

She laid out a modest feast for us that included a big pot of steamed rice, the day’s catch, ‘timbungan‘ (goatfish), fried and presented on banana leaves, and all ingredients to make a sumptuous dipping sauce.

Johan and Lelen dish out brunch on the day we head back to Manila
Cagbalete Island: Lunch at our all-bamboo cottage

Fried goat fish or 'timbungan'
Aling Baby prepared these fried ‘timbungan’ (goatfish) for us, Take me back to Cagbalete Island.

Sergio arrived on time, and amidst the din of the banca‘s engine, all of us remained silent during the brief ride back to Sabang.

And back to where it all started.

Three Days in Cabuyao, Laguna: Life in the Philippine Countryside Series

Day 1 – Jan. 24, 2016 – (Sunday): The Call of Cabuyao, Laguna

Old habits are hard to eliminate; two of mine are bicycling and swimming.  These activities,  thankfully, had tempered the late effects of polio on my left leg- an affliction that I got when I was about three years old.

Laguna, particularly Barrio Pansol, had been my swimming locale of choice after I graduated from college and dropped out of medical school.  My life was at a crossroads, and I spent a great deal of time contemplating the whys and what-ifs of life in the healing waters of Laguna Hot Springs.

Our van left Imus, Cavite, at about 10:30 AM on a relaxed yet sunny day.  We traversed the newly-built connector roads between Cavite and Laguna.  We arrived in Cabuyao in about an hour and a half, having picked up orders of “rellenong bangus” (grilled, stuffed milkfish) and “lechon manok” (roasted chicken) from food stalls located along the route.

New roads connect the province of Cavite with Laguna
From Dasmariñas, Cavite, we used this new access road to Laguna.
Jeepneys ply the national highway in Cabuyao, Laguna
We stopped to buy ‘Andok’s lechon manok’ (grilled chicken)

Cabuyao was once a sleepy town (now a city) of Laguna, about 27 miles southeast of Manila.  We rode past the town on our many cycling jaunts to Los Baños in the days when the South Luzon Expressway, from Manila, went only as far as the municipality of Alabang.  We had to use the interiorly-located national highway to go further south.

Barrio Banay-Banay, Cabuyao, is where my first cousin Carol and her husband, Arthur, found a second home after spending most of their careers in Cavite.  The couple met at a company that dealt with industrial plastic products located along the national highway in Bacoor, Cavite. 

After they got married, they lived near Imus but decided to move here after Arthur’s father passed away, leaving a self-made bamboo hut on a piece of property about half a mile east of the national highway.

We found Arthur roasting “pork liempo” (grilled pork belly) and “inihaw na bangus” (grilled milkfish) on his improvised grill and also got accustomed to the incessant barking of their four (4) dogs — who are these people?

I had been to their place in late 2011, so I immediately noticed the changes.  There was a new shed for the carport that Arthur had fabricated himself in his spare time using his rudimentary welding skills.  They had also constructed an all-concrete, two-story structure with an open deck in the vacant land at the back of their old house– the bamboo hut.

Arthur and Carol's new shed at their garage
At Carol and Arthur’s place in Cabuyao, Laguna
Open roof deck - ideal for exercising the fighting cocks and drinking sprees
The couple’s simple roof deck in Cabuyao

When Carol arrived from their store, we began the impromptu luncheon party.  The menu consisted of “pinakbet” (vegetables sauteed in fermented shrimp), “tinolang manok” (organic chicken soup with lots of ginger and young papayas), the ‘lechon manok‘  (grilled chicken), plus Arthur’s  ‘pork liempo’ (grilled pork belly) and ‘inihaw na bangus‘ (grilled milkfish).

My uncle, Ricardo (‘Kuya Ading‘, who will turn 95 in a few days), his care provider, Emma, and my three ‘titas‘ (aunts) — Tita Yeyit, Ising, and Nita — accompanied us on this trip.  Rey, our driver, also served as our unofficial tour guide, having been on this trip several times.

After lunch, Kuya Ading became bored and requested the group to head back to Imus.  I had informed Tita Yeyit several days before the trip that I would be staying in Cabuyao for a few days, so I could revisit my favorite resort in Barrio Pansol, which was just a few kilometers south.

A few hours after the group departed, at about 3 PM, the trio of Carol, Arthur, and me went to the hot springs via the South Luzon Expressway, as traffic would be heavy along the national highway at that time of day, as Arthur suggested. 

We passed the new and impressive city hall building complex along the way and emerged at a less busy section of the national highway just a few kilometers from our destination.

Similar to Cavite, several towns in Laguna, near Manila, have undergone rapid urbanization.  I felt nostalgic yet saddened by the reality that some familiar spots, which had given the place its rural charm when I visited weekly to swim in its healing waters, had disappeared, replaced by concrete structures with commercial signs.

We parked the van on an empty lot that had once been a restaurant.  I was excited to rediscover the place after we had paid the PHP 80 (approximately US$1.70) entrance fee and an additional PHP 100 (approximately US$2) for a dressing room.  I immediately felt I was in the same spot as I had been more than two decades ago.  Not much had changed around the entire resort.

In the early 1990s, I had long conversations with the late owner, Jesus Candelaria (or “Mang Jess” as I used to call him).  He had intimated to me that he had paid very little for the place, which used to be a favorite spot for carabaos (Philippine water buffaloes) to cool off.  He had also informed me that most of his sons and daughters were living abroad and that his nieces were the ones who ran the place.

The marvelous waters flow from the north side of a slightly smaller-than-an-Olympic-sized pool, where several boulders – hidden by a wall – further filter them.  The water source is the legendary but now dormant Mount Makiling.

We soaked in the spot where the healing waters come out for five (5) hours.  In the same area,   people with disabilities could sit on a stainless-steel bench hidden from view by the chest-deep water.

The trip back to the house via the national highway was brief, as we had left the resort just after 10 PM.  After we hung our wet clothes and towels, showered, and took a quick dinner of the leftovers from lunch, Arthur led me to the bamboo table and held up two-liter bottles of San Miguel beer.

The beers, the greasy meat leftovers, and good stories that reference the past are always the perfect ingredients for a good night’s sleep.  I was in bed at 12:30 AM.

Day 2 – Jan. 25, 2016 – (Monday): A Surprise Visit to Barrio Mamatid

Still jet-lagged, I woke up at 4:30 AM and found Arthur already feeding his brood of animals – chickens, hens, roosters, fighting cocks, quails, ducks, geese, dogs, love birds, and two pigs – and so I chatted with him for a while.

Like the Filipino male living in the province, Arthur is a ‘sabong‘ (cock fighting) aficionado.  He and his wife, Carol, also operate a small store that primarily sells livestock feed and other necessities for cockfight enthusiasts, located along the main highway about half a mile from their house.

The open spaces adjacent to the newly built house are where Arthur found his joys in life — his inner peace.  There, twice a day, he feeds all his farm animals with the same care and devotion a good father gives his children.

Awake before dawn, Arthur feeds his flock of chickens, ducks, hens, pigs, geese, dogs and quails.
Up before dawn, Arthur feeds his flock of animals.
Carol and Arthur's room in the new house where I slept for two nights
My room in Cabuyao, Laguna, for two nights

At about 6:15, we had breakfast of ‘pan de sal‘ (bread buns), fried eggs, the leftovers of fried ‘bangus‘ (milkfish), pork ‘liempo‘, and the ‘lechon manok‘ from yesterday’s lunch party.

Two hours after Arthur left the house at around 6:45 aboard his Yamaha scooter, I decided to stroll around the surrounding areas and look for a store where I could ‘load’ my cell phone.

In the Philippines, you refill your mobile phone’s airtime with a wide array of ‘loads‘ that span from one day to a year, depending on your budget and need.  ‘Loading kiosks‘ had become a cottage industry across the entire island as vendors received a small commission.  I found a store right across the city-funded university and opted for the 3-day “GOUNLI50.”  However, I found out that most of the gimmicks pandered by some telecom providers in the country almost border on fraud.

Carol and I went to the store at about 11:30 aboard a ubiquitous ‘tricycle.’  It is the most common form of motorized transportation in the country.  We ate lunch inside the store after I briefly chatted with Arthur’s elder brother, who lives in a low-slung house located at the backmost part of the property owned by their family.

By 1:30 PM, after we had attended to the needs of store customers, Arthur and I boarded the trusty Yamaha scooter for the trip to Barrio Mamatid, about 6 kilometers southwest of Cabuyao.  We would pay a visit to a co-contract worker/friend back in the early 1980s when I worked in Saudi Arabia.

As fate would have it, I met Ernesto’s son, Ervin, in the healing waters of Laguna Hot Springs in Barrio Pansol last night.  We exchanged calls and text messages afterward and decided that today would be the most suitable time for his father and me to see each other again after more than 30 years!

We spotted ‘Erning‘ (Ernesto’s pet name) sitting in his “pakwan” (watermelon) stall and yelled out his name.  He immediately recognized me, and we hugged each other like long-lost brothers.  However, I felt the tug of that mixed feeling of joy and sadness after I saw him up close and realized that he had aged significantly.

We were both in our 20s when we first met on that farm near an oasis in Al’Hair, about 20 miles south of Saudi Arabia’s capital city, Riyadh.  Back then, the kingdom was a magnet for foreign contract workers as the country embarked on a massive modernization program funded by the world’s insatiable demand for oil.

Their house sits on a corner lot of about 500 square meters.  His youngest son had converted part of the property into a computer rental business.  About 25 personal computers with LCD screens operated on the same concept as jukeboxes of yesteryears and were called ‘PisoNet‘ (One Peso Internet).  Drop a peso into the slot, and you can surf the net/use the PC for five (5) glorious minutes.

Ernesto handed me a few peso coins, and I showed him some of our old Saudi Arabia pictures on my website.  While at the computer shop,  I asked him if Laguna de Bay was nearby.  In no time, we found ourselves at the lake.

Bong and Arthur near the edge of Laguna de Bay in Bo. Mamatid, Cabuyao, Laguna
Bong and Arthur near Laguna Lake in Barrio Mamatid

Ernesto informed us that locals can still catch fish in the lake.   Siltation has compromised the taste of the fish, though.  You will need to clean them very well due to the rapid urbanization on the lake’s fringes, that had rendered the once-clear waters an almost light chocolate color.

All over the Philippines, smaller towns surrounding big cities had slowly lost their rural appeal; most farmlands had almost disappeared due to urban sprawl.

Back inside the house, Ernesto served us “balut” (boiled 18-day fertilized duck eggs), slices of ‘pakwan’, and iced water. At the same time, we reminisced about our days in Saudi Arabia, our families, and, of course, local politics.

We bade our farewells to Erning and his wife at about 3 PM.  We headed back to the house using the same roads we took earlier.  We passed rice fields transformed into vegetable patches during the off-season, subdivisions, factories, and small mounds of haphazardly strewn garbage along the way.

Back at the house, I rested and showered away the heat. At the same time, Arthur headed back to the store after feeding his flock and preparing a vegetable dish that featured “puso ng saging” (banana hearts or budding banana blossoms).  They arrived back from the store at about 6:30 PM, and we had dinner of the same leftovers except for the vegetable dish with copious servings of white rice.

After dinner, Arthur hopped aboard his scooter to buy San Miguel beer in liter bottlesTonight, he informed me earlier, is one of those two days in a week when any one of his friends would drop by their house and “drink the night away.”

He returned with three (3) bottles of the local brew, and in the area adjacent to the carport, where there is a set of low-slung tables and two long benches made of bamboo, we opened up the first bottle while we waited for his friend.  Arthur cracked open all the balut’ that Erning had graciously allowed us to take home (together with a ‘pakwan’) to serve as our “pulutan” (appetizer).

We were halfway through the first bottle when his friend arrived in a nice-looking SUV.   He brought a plastic bag containing an orange-colored fried dish called “okoy” (small shrimp with slivers of vegetables deep-fried in batter).  Arthur had told me yesterday that he is also the ‘ninong‘ (godfather) of his architect-friend’s older son, and that on some occasions, both father and son would be present during their drinking sprees.

Having finished all three liters of beer by almost 11 PM, I had to go to the bathroom thrice to relieve my bladder before I slept soundly past the wee hours of the morning.

Day 3- Jan. 26, 2016 – (Tuesday): The Commute Back to Imus, Cavite

I woke up at 5:30 AM to prepare for the trip back to Imus, Cavite.  We had hot dogs, fried eggs, and big ‘pan de sals for breakfast that Carol had prepared earlier.  Afterward, I took a few more pictures of their place before we left at about 8:00 that morning.

From their house,  Carol and I took a tricycle (PHP 10 or USD 0.21 per person) to their store, where I bid farewell to Arthur.  We hailed a ‘jeepney‘ to the transport terminal in Santa Rosa, where we waited for an air-conditioned van to fill up with passengers.  For PHP 55 (approximately US$1.17), we were taken to Pala-Pala, Cavite, where we caught our final jeepney ride to Imus.

Arthur's trusty scooter
Arthur’s ride in the barrio
Two cute dogs man the gate
Two of the couple’s numerous pets

It was a roughly one-hour trip, but the travel time from Pala-Pala to Imus Toll Bridge (the jeepney fare was PHP 10.50 or US$0.22) was about the same, despite the shorter distance, due to traffic.  Like Laguna, many “sleepy” towns in Cavite, notably Imus, had fallen victim to rapid urbanization in the early 1980s.

I finally took another tricycle ride (solo for PHP 25 or US$0.53), which I found to be excessive since the distance was just about 400 meters; I should have just walked (if not for my disability) back home. I was in Bayan Luma 3, Imus, by 10:30 AM.

I ate lunch of “chicken afritada” (stewed chicken with tomato sauce) and “Menudo” (a variation of the Mexican comfort food, but not as soupy) at about 11:30 AM.  I took a one-hour nap afterward on my Therm-a-Rest.

Ate Nene (wife of my aunt’s late first cousin, RodolfoRody’ del Rosario) dropped by around 4 PM, accompanied by a husband-and-wife friend.  She was trying to sell a parcel of land owned by her late husband and had brought a sign for the purpose.  The property is located at the back of my aunts’ house, three houses away.

Tita Yeyit arrived from shopping with Carol and Nelia (Carol’s sister-in-law) at SM City Bacoor (a huge shopping mall) by 7:00. For dinner, I ate two slices of Shakey’s Pizza that they had brought, and I went to sleep around 9 PM.

    Why Wearable Gadgets Have a Short Life Span…. (Or, Why the Apple Watch is so Overpriced)

    Never had the consumer been inundated with so many gadgets than today.  They had become so compelling and so affordable that people change phones like they change their socks.

    Just look at your power strip and see how many device chargers you have plugged in there.

    Tablets, phones, cameras, range extenders, personal hotspots, GoPros, activity trackers, Bluetooth this and that, GPSes, and other devices that have little screens in them that you can wear.

    While the GPS had become a norm in our daily lives when it got incorporated in cell phones, wearable gadgets like the Apple Watch, Microsoft’s Band, Google’s Glass, and other wearable technologies are doomed to fail until they find a solution on how to: 1) Power them for a very long time before recharging them  2) How to recharge them really, really fast and,  3) The battery should be end-user replaceable.

    Wearable gadgets have the same dilemma as pure electric car makers. Who wants to drive an electric car across America and wait for an hour or two each time when recharging their vehicles?  As if waiting for that car ahead of you in a Costco gas station is not long enough.

    And, what happens to the car when the battery drains out and could no longer hold a charge?  Unless they make pure electric cars very, very cheap, but, you don’t want to throw away that car when the batteries drain out  — like the way you dispose of a tablet or phone with a non-end-user replaceable battery.

    Early adopters of pure electric cars either have a lot of money (AKA: status symbol) or just like to take advantage of the Federal and State incentives like rebates and access to carpool lanes.

    So, the issues plaguing wearables – most specially, watches – today is that end-users don’t like to charge these gizmos each and every night or day after using them.

    Our power strip is too full already of those power bricks — don’t give us another one just for a freaking watch.

    In the same way that it makes more sense to buy a hybrid than a pure electric car, buying that wearable gadget makes more sense if the next time you’ll recharge it would be after a month or more.

    Until then, I’ll stick with the Rolex Oyster Perpetual.

    The Story of 4K (UHD) Monitor and Windows 10

    After almost nine years of faithful service, my beloved 20″ Princeton monitor finally had to be handed over to the recycler. It was hooked up on most occasions to my server – which had seen three (3) revisions – located in one of our bedrooms.  I was able to save it in its 5th year, after simply replacing a couple of bad capacitors.

    As a replacement, I yanked away from the 24″ Acer HD monitor that was attached to one of the PCs in our living room.  And since it happened only in late August of this year, it is running the latest version of Windows — 10 but I couldn’t recall what build it was then.  Currently, it’s version 10.0 Build 10586.

    I had been longing to set my hand on a 4K monitor for quite a while but their prices had been very prohibitive for the casual user.  Compared to conventional HD (1920 x 1080) monitors that had seen their prices fall to their lowest these days, a 4K monitor will still set you back at about the US$400 – $700 range for the 27″-28″ varieties.

    It is also worth noting that bigger-sized 4K (UHD) television prices are incredibly much lower than their smaller-sized 4K monitor cousins.

    To my surprise,  in early September, while checking my e-mails, I stumbled upon an offer by the old, reliable electronics store chain store in the Bay Area for a 28″ 4K monitor for a reasonable $250 if you’ll buy it using their new marketing gimmick — promo codes.

    A few hours later after I hopped in the car, I had already unboxed and connected the shiny 28″, 4K monitor to the living room PC.

    It has inputs for two (2) DisplayPort, two (2) HDMI, one (1) DVI, one (1) headphone, and a power connector.  The set also came complete with the necessary cables for the three (3) types of video inputs mentioned above.

    My enthusiasm was cut short after I found out that my video card, although it has both DisplayPort and HDMI connectors, can’t handle the requirements needed to power the 4K monitor at the higher 60 Hz screen refresh rate.

    Using DisplayPort, it only ran the 3840 x 2160 resolution at 30 Hz which rendered the entire Windows 10 experience very, very frustrating:  the screen was erratic and raggedy.

    The video card only has the DisplayPort v 1.1 while v 1.2 is needed –  DisplayPort versions don’t apply on the cables as long as it’s certified to comply with the DP standards – to drive the 4K monitor at the proper refresh rate of 60 Hz.

    After another trip to the same store to purchase the correct video card (an AMD Radeon R9-390Xand, ok, this cost me a lot more than the bargain 4K monitor), a more robust power supply from Thermaltake to drive all the components without hiccup plus a new, slimmer version of DisplayPort cable which I made sure was certified, I was all set.

    I booted the PC and found out that I was now running at 3840 x 2160 at 60 Hz with everything looking sharp but very small.

    No problem.  This is the latest baby of Microsoft and Windows 10 Pro should easily handle the idiosyncrasies of display-scaling.  Just click the Windows icon, Settings, Display, and ‘Change the size of text, apps, and other items’, slide it to, say, 200% and everything’s reasonably bigger. Well, except for a few 3rd-party apps.

    To further test it out, I ran all the experimental ‘El Fuente’ 4K clips on Netflix as well as on other sites that host 4K video clips.  I was in 4K heaven.  Or, so I thought.

    The issues started to show up when the PC comes out of hibernation or sleep mode.  It was specially noticeable in Microsoft’s Edge browser.  The fonts in the address bar in all the open tabs as well as on the window prompt when you try to close the browser were all gibberish.

    On occasions, the fonts also become weird on other functions like when you try to shut down the PC.  There were also times when the AMD video driver would suddenly terminate for no reason at all.  And, I had no recourse but to stop an application and/or restart the PC.

    The issue is definitely DisplayPort hardware related since all these problems disappeared after I tried running the PC using the HDMI cable at 1920 x 1080.  But what’s the whole point of getting a 4K monitor and that other expensive hardware only to run the unit at the same HD resolution?

    The techie in me tried all the possible solutions like reinstalling the latest video drivers, updating the BIOS, trying out the other DP and HDMI ports on both the monitor and video card, using an app called ‘Windows 10 DPI Fix’, modifying the registry, swapping out video cables as well as tweaking all the possible combinations in the 4K monitor’s on-screen menu settings.

    These woes went on for almost a month until I decided to just use the HDMI cable at the lower 1920 x 1080 resolution for the entire day.  Since I just left the other video cables – DP and DVI – dangling at the back of the 4K monitor, I also connected the DP cable to the video card.

    Back of monitor showing HDMI, DIsplayPort and DVI connectors
    HMDI (2), DisplayPort (2), and DVI

    Back of PC showing graphics card ports
    Simultaneous use of DVI and DisplayPort ports on an AMD Radeon graphics card

    Typically, you only use either DisplayPort or HDMI but not both on the same monitor.  However, since XP, Windows has the ability to detect and configure multiple monitors.

    Connecting both the DisplayPort and HDMI cables at the back of my video card and configuring Windows 10 in the display settings to output the seemingly dual monitor settings to ‘Show only on 1’ helped boost the video signals going to the 4K monitor after the PC emerges from hibernation or sleep mode.

    While the above-mentioned procedure did not totally fix the font-garbling issues, it not only eliminated most of the problems like the self-terminating video drivers, constant lock-ups, and reboots but also improved the overall clarity of the 4K monitor.

    And, while I wait for the next Windows 10 and video driver updates, I’ll keep looking for the ultimate solution to totally enjoy ultra high definition on the PC.

    The Trials and Tribulations of Working on Vintage Macs — in the 21st Century

    The world is constantly changing.  More so in the very fast-paced environment of technology.

    These days, you have just bought a shiny-new, state-of-the-art phone, tablet, or any gadget today,  and tomorrow, it’s already obsolete.  So, while you were sleeping, a new feature or model is already being tooled in an unspecified factory in China — waiting to be shipped out to consumers “in just a few more weeks or even days.”

    I had been an Apple/Mac head since the days of the Apple II in the late 70s.  More so when the original 128K Macintosh came out in 1984.  During those days, using them made practical sense (except for the price, of course) since the Mac – with its GUI –  was far superior to DOS-based PCs.  It took Microsoft a couple of years to develop its first GUI – Windows 1.01 or “Presentation Manager.”

    After Windows XP became the global OS standard, the Mac, once again, became the “niche-market” machine – used only by die-hard Apple fans, musicians, video editors, and “me-to-Apple-user-johnny-come-lately“s.

    Our attic is full of odds and ends of old Macs, Apple IIs (Plus, IIe, IIc, and IIGS), PowerBooks, and their accessories — external drives, cables, dot-matrix printers, mice, cameras, scanners, add-on cards, and assorted software and manuals.

    So, after almost 35 years, while tinkering with some of the units in my vintage Mac collection, I can still recall the good old days when they were state-of-the-art during their heydays.   I plan to sell them to new collectors so that I can finance a trip that I had long wanted to do — an overland tour across South America.  Ala-Che Guevarra’s “Motorcycle Diaries.”  Most probably, without the motorcycle.

    Vintage Macs have varying idiosyncrasies:  from the batteries that power the clock and retain the System Settings down to how the keyboard connects to the central CPU unit.  Only the shape or form factor looks similar.

    The original 128K Mac, released in 1984, has a seemingly plain-looking AA battery –1.5V DC.  No, it’s 4.5V.

    The Mac SE used a 3.6V battery in 1/2 AA battery size, while the Mac LC 575 used a 4.5V battery shaped like a cube.  Good luck if you can still purchase these batteries today.  I’ve scoured all the major electronic stores in our area for the 4.5V cubed battery and came up empty-handed.  And, even if you chanced upon them online, be prepared to pay an arm and a leg!

    An Apple Macintosh SE with the cover removed.
    An Apple Macintosh SE with the cover removed.  (Photo credit: Wikipedia)

    Now, let’s talk about diskette drives.  Yes, those electro-mechanical contraptions that gobble up the 3.5″ or the 5.25″ plastic diskettes read the information and pass that to the CPU for processing.  The original Mac was among the first PCs to make the 3.5″ disk format a standard.

    The late Steve Jobs was a big fan of Japanese companies, notably Sony Corp., that, during those days, Macs came with CRTs and disk drives made by Sony.  Even his later venture, NEXT, came up with workstations and servers containing components from Sony, Toshiba, TEAC, Alps, Panasonic, etc.

    Again, the original 1984 Mac came with Sony’s 3.5″ disk drives that read/write single-sided 400K diskettes.  But during that era, most PCs used the 5.25″ diskette format.  To access the PC data, you must use an external Apple 5.25″ diskette drive with a DB-9 port.  And even before Apple came up with the ADB (Apple Desktop Bus), the 1984 Mac had a special connector for the keyboard that looked like a telephone jack.

    My saga that dealt with the various formats and ports in vintage Macs began when I was trying to load the appropriate OS on the Mac SE and the Mac Color Classic onto their respective hard drives.

    While both used 50-pin SCSI drives as storage, they have – you guessed it – different internal diskette drives.  The former has a lower capacity 800K drive.  At the same time, the latter used a 1.44 MB drive (Apple nicknamed it ‘SuperDrive‘ – for its ability to read/write all the various diskette formats during those days).  As expected, Sony made both disk drives.

    English: Internal SuperDrive floppy drive on a...
    English: Internal SuperDrive floppy drive on a Macintosh LC II Español: Unidad interna SuperDrive de un Macintosh LC II (Photo credit: Wikipedia)

    Now, if you don’t have an external SCSI CD-ROM – and the appropriate CDs to load the OSes – you will have to do with loading the OSes via the diskette drives.

    And, where to get those 3.5″,  800K & 1.44 MB diskettes these days is just the beginning of my vintage Mac odyssey.

    Never Send That Bad ASUS Transformer T100TAF to their RMA Department – From Store to the Garbage Bin in 40 Days

    Here’s my review of the overrated ASUS Transformer TA100TAF “2 in 1 PC” that I tried to send to Microsoft Store’s website but was moderated (to hide the ugly truth??? ):

     The title of my review was: ” Warning: The screen cracks easily.

    Bought my unit at the MS Store in SFO 12/11/14 for $199 plus tax during the Christmas sale. I used it about 3-5 times until the unit wouldn’t start on January 20, 2015. It appears to have power issues related to the BIOS, and I called ASUS for support since the MS 30-day return policy expired. Received an RMA# from ASUS because the tech person couldn’t resolve the issue over the phone. I shipped my almost-new unit to ASUS RMA (Milpitas, CA), but they returned the unit to me (nothing was done) since, according to ASUS RMA, they received the unit with a damaged screen & and they attached pictures when they received it damaged. However, there were no pictures on the returned package. Assuming the device was damaged during transit and ASUS was not at fault, it was still covered under the one-year hardware warranty. They could have addressed the non-power-up issue, even with a cracked screen. ASUS did nothing. They returned it – unrepaired or replaced. Note that I had the unit for only 40 days, and it already had power issues.

    My saga with this unit did not end there. I ordered a replacement screen on eBay (about $25) and tried to replace the cracked screen myself. It was during this process that I discovered the screen to be very flimsy. The screen is made of very cheap plastic and not the “Gorilla Glass” variety. Don’t flex the replacement screen (the one I bought also had the “ASUS” logo) or your tablet — not even a bit, as it would definitely crack. Disgusted with how cheap the screen is, I decided to take my loss and dump the entire unit in the garbage bin where it belonged.

    Then I went to the nearest bulk retail store in our area, where they had the Acer Switch 10 on sale, and bought one. That unit has a “Gorilla Glass 3” screen and is well-made, far surpassing the cheap ASUS model I just threw away. Never an ASUS again.”

    In my 38 years of buying tech products, this was a first.  I had used it for only about 15 hours, and it was in my possession for just 40 days before it ended up in the dumpster.

    I threw the unit away because, after replacing the screen with a new one, it cracked again during re-assembly.  The screen is just too flimsy and too brittle.  You will spend a lot of time in the disassembly process, only to go back to the problem’s starting point.

    Also, since ASUS’s RMA Dept. did not even bother to check and fix the non-power-up issues of the unit (which was very much under their 1-year warranty), how can I be sure that I will not have those issues even if I had a brand-new screen?

    Where are the pictures (as proof that they received the product already damaged in their RMA Dept) that ASUS told me in their accompanying letter when they returned the unit to me?

     This blog aims to remind prospective buyers of my experience with the ASUS Transformer TA100TAF, encouraging them to seek something better.

    CONCLUSION: An inferior quality product backed up by extremely lousy customer support.

    EPILOGUE: The author never purchased an ASUS product after this horrendous customer support experience.

    My HP Customer Support “Horror Story” — or, why Amazon.com is the Best in Customer Service

    On May 4, 2013, I purchased via hp.com an HP Pavilion 23xi 23″ IPS LED widescreen monitor for use with my new 2013 Mac mini. The purchase of the monitor was hassle-free. Ordered it online, and I received the order confirmation almost instantaneously.  Bravo!

    Two days later, May 6, 2013, I received the ‘shipping notification’ that the unit had shipped via FedEx together with a tracking number and,  finally,  four days later, May 10, 2013, the monitor arrived at my doorsteps.

    I did not waste time and put the monitor into action. I hooked up the very sleek 23″ monitor to my Mac mini using the HDMI-to-DVI adapter included in the Apple package.

    The HP 23xi monitor has 3 types of video connectors: HDMI, DVI-D, and VGA as well as an external power adapter to compensate for its thin, sleek design and very light overall weight.

    The monitor performed flawlessly until late December 2013 when I noticed that the right portion that spanned about a quarter of the screen’s area, had turned red with a corresponding alteration in resolution in the affected areas although I had been using a predominantly white desktop background.  Not a good sign.

    Cemetery Skeletons Silhouettes
    HP founders must be turning in their graves if they knew how lousy HP Customer Support is these days

    The tech in me did the basic checks: a). Turned it off, waited a few seconds, then turned it back on.  The red tint was still there. b).  Disconnected the power adapter connector at the back, waited a few seconds, reconnected, and then powered it back on.  The red tint was still there.  And, to add more damage, there was a very noticeable ‘image-ghosting’ of a window that I previously opened in the same area where the red tint was. c). I tried the monitor on a different computer – a Windows 7 Pro PC –  that I use side-by-side with the Mac mini but the red tint, altered resolution  & image ghosting had remained.

    Thinking that the problem will eventually go away, I continued using the monitor for a few more weeks.  However, by late January of this year, after I had turned on or woke my Mac mini from its ‘sleep mode’,  the red tint, altered resolution, and ‘image ghosting’ problems persisted on the monitor — exactly in the same areas when I first noticed it.

    After I had verified my invoice that my 23″ monitor is still under HP’s limited, one-year warranty, I decided to purchase an HP  2 Year Next Day Exchange Service for Consumer Monitors” Care Pack on January 27, 2014, through hp.com, so that I can have the replacement as soon as possible.

    HP’s web site specifically mentioned that “while your HP product is still under the original standard warranty,  you can purchase an HP Care Pack to extend the warranty of your HP product for another 1 or 2 more years by purchasing the 2-year or 3-year Care Pack respectively.”

    My HP Customer Support “horror story” began two days after I purchased the 2 Year Service Care Pack.  After I ordered, as with all online merchants, you get an ‘e-mail confirmation’ after your payment had been verified.  A few minutes later after I finalized my order, the confirmation arrives in my e-mail’s inbox: ” HP Direct Orders – Order Confirmation 4xxxxx4.”

    Two days later, on Jan 29, 2014,  I decided to call HP’s Customer Order Support telephone number to ask them about the status of my order.  After I had provided the HP customer support person on the other line with all the details of the order, he told me that “for my HP Care Pack order, there was no physical product.”  And that It just needed to be registered and HP would provide me with a serial number for the Care Pack for the monitor that I was registering the care pack for.

    Huh???  Hello, HP ???  Why did you not inform me about that in the Order Confirmation e-mail???

    Besides, this was not my first time to buy an HP Care Pack for a monitor.  In November 2010,  I purchased a 27″ HP 2710m Widescreen monitor and an HP Care Pack for it but both items arrived at my doorsteps.  There was a booklet with a serial number for the Care Pack.  It was a ‘physical’ item.

    Anyway, the first HP support person I talked to on the phone routed my call to another HP department that was supposed to give a serial number for the Care Pack.  After about 15 to 20 minutes on the phone with yet another HP customer support person and had provided her with all the details of my purchase, our conversation ended like this:

    HP support person: ” So, what’s the serial # of the care pack?”

    Me: ” I don’t have a serial # and that’s the main reason why I was transferred to your department. To get a serial # for the care pack!”

    Total number of cell phone air time I wasted on the calls on Jan. 29 —  about 45 minutes.

    Frustrated, I gave it a rest and decided to call HP Customer Order Support the following day or I might die of emotional distress just for a monitor.  I cooked something good for dinner instead.

    I finished my breakfast early January 30, 2014, and called the same HP Customer Order Support phone again and this time around, I got luckier.

    My initial call that day to HP Customer Order Support lasted about 5 to 6 minutes and I got the serial number for the Care Pack as well as yet another HP Support phone number.

    Now I can register the Care Pack’s serial number with the HP monitor that I was looking forward to getting a replacement.  The day looked very promising. Nice.  Or, so I thought.

    Frustration, confusion, and dismay followed immediately after I placed the next call. I was informed that the Care Pack I purchased was ” from HP’s Small Business Unit” while the monitor I was trying to validate/use it for was purchased from “HP’s Consumer Products Unit.

    What #$%???  Say that again, HP???

    The Care Pack I purchased on Jan. 27, 2014, was HP item # 234473 and the Item Description  on the invoice was ” HP 2 Yr Nbd Exch Consumer Monitor Service Pack.”  

    The keyword is: “Consumer.”  Given that I purchased it online from HP’s Small Business Unit, aren’t all HP’s products the same???  Consumer, Business, Enterprise, whatever, aren’t HP’s item # all the same???   

    Why can’t HP simply validate their damn Care Packs after I had even emailed them the invoice?

    Total number of cell phone air time I wasted on the calls on Jan. 30, 2014 —  about 40 minutes.

    Before frustration and regret become my theme for the day, I thoroughly checked out HP’s various web sites on how to get an immediate replacement for the defective monitor.

    So I tried filling out a form on HP’s  “Technical support after you buy” located under “Email HP”  at http://www.hp.com/go/assistance where you’ll have to choose your location and then enter your HP product number and you’ll be redirected to a page where you’ll need to enter your product’s serial # and product # again to verify the warranty.

    If your product is still under warranty, you’ll be directed to another page where you can put in all the details of the problems of your HP product as well as a bunch of personal information.  Don’t get frustrated if sometimes you get error messages after you clicked the “Submit” button.

    For a company as big as HP and you get a lot of error messages on their numerous web sites, then, something’s really wrong about this company.   They make all those servers and various networking equipments and all those modern technology and yet their web sites can’t even operate properly????  I was so dismayed that HP had gone this low.  

    On the other side of the coin, my frustration with HP’s Customer Support reminded me of why great companies like Amazon.com come to be.

    I had ordered, returned, or exchanged lots and lots of items from Amazon.com since I became a full-time member in 2009  – in early 2012, I opted for their  “Prime” membership – yet I never had used the phone to talk to an Amazon customer service person for any issue about an order.

    Their e-mail system as well as all of their websites are just so reliable and efficient.

    If Amazon.com is very, very efficient and handles customer service almost to a-T yet sells way more products than HP, why is the latter’s customer service so horrible?

    Management is the answer.

    Amazon’s Jeff Bezo’s clearly has the customers in his mind while HP’s management are thinking only about their pockets.

    HP had cycled through six different CEOs in the span of ten years but the company’s downward spiral continues.

    EPILOGUE:  Did I finally get a replacement for my still-under-warranty HP monitor for which I even purchased an HP Care Pack?

    Not yet.  It’s been 6 days since I ordered the HP Care Pack and I’m on day #4 and still trying to sort out the maze of HP’s various 800 numbers just to talk to the correct department.

    Feb. 03, 2014,  I missed answering a call from a so-called, ‘HP Case Manager‘ who sent me an e-mail anyway that informed me that I can reply to his e-mail directly so that he can try to sort out my problems.

    And so I replied to his e-mail three (3) times and attached all pertinent invoices & e-mails to explain my whole confusion & regrets about their entire customer support department.

    He never even bothered to answer any of my e-mails neither did he try to call me again.

    How’s that for customer support from an HP Support case manager, huh???

    The entire process had left me dazed and confused and wondered why I had even bothered to purchase a product made by HP.

    I now got this feeling that when an HP product goes bust while still under warranty, you must brace yourself for the agony and frustration that lurk beyond their entire customer support department.

    By the way, HP is the same company started by Bill Hewlett and David Packard.

    These iconic folks must be turning in their graves  & wondering what happened to their great customer service and support when they were still running the show.

     
    Jan. 2020 update:  
     
    The HP monitor did not last long either.  Sometime in Aug 2019, the unit would sporadically overheat and render it unusable.
     
     
    I replaced it with my old, stand-by monitor (Acer P244w – 24 inch LCD with DVI & VGA ports – no HDMI).
     
    Amazingly, the Acer monitor -which I had purchased all the way back in 2005- not only looks good compared with today’s newer monitors but also works very well.