Here’s my review of the overrated ASUS Transformer TA100TAF “2 in 1 PC” that I tried to send to Microsoft Store’s website but was moderated (to hide the ugly truth??? ):
The title of my review was: ” Warning: The screen cracks easily.“
“Bought my unit at the MS Store in SFO 12/11/14 for $199 plus tax during the Christmas sale. I used it about 3-5 times until the unit wouldn’t start on January 20, 2015. It appears to have power issues related to the BIOS, and I called ASUS for support since the MS 30-day return policy expired. Received an RMA# from ASUS because the tech person couldn’t resolve the issue over the phone. I shipped my almost-new unit to ASUS RMA (Milpitas, CA), but they returned the unit to me (nothing was done) since, according to ASUS RMA, they received the unit with a damaged screen & and they attached pictures when they received it damaged. However, there were no pictures on the returned package. Assuming the device was damaged during transit and ASUS was not at fault, it was still covered under the one-year hardware warranty. They could have addressed the non-power-up issue, even with a cracked screen. ASUS did nothing. They returned it – unrepaired or replaced. Note that I had the unit for only 40 days, and it already had power issues.
My saga with this unit did not end there. I ordered a replacement screen on eBay (about $25) and tried to replace the cracked screen myself. It was during this process that I discovered the screen to be very flimsy. The screen is made of very cheap plastic and not the “Gorilla Glass” variety. Don’t flex the replacement screen (the one I bought also had the “ASUS” logo) or your tablet — not even a bit, as it would definitely crack. Disgusted with how cheap the screen is, I decided to take my loss and dump the entire unit in the garbage bin where it belonged.
Then I went to the nearest bulk retail store in our area, where they had the Acer Switch 10 on sale, and bought one. That unit has a “Gorilla Glass 3” screen and is well-made, far surpassing the cheap ASUS model I just threw away. Never an ASUS again.”
In my 38 years of buying tech products, this was a first. I had used it for only about 15 hours, and it was in my possession for just 40 days before it ended up in the dumpster.
I threw the unit away because, after replacing the screen with a new one, it cracked again during re-assembly. The screen is just too flimsy and too brittle. You will spend a lot of time in the disassembly process, only to go back to the problem’s starting point.
Also, since ASUS’s RMA Dept. did not even bother to check and fix the non-power-up issues of the unit (which was very much under their 1-year warranty), how can I be sure that I will not have those issues even if I had a brand-new screen?
Where are the pictures (as proof that they received the product already damaged in their RMA Dept) that ASUS told me in their accompanying letter when they returned the unit to me?
This blog aims to remind prospective buyers of my experience with the ASUS Transformer TA100TAF, encouraging them to seek something better.
CONCLUSION: An inferior quality product backed up by extremely lousy customer support.
EPILOGUE: The author never purchased an ASUS product after this horrendous customer support experience.