{"id":568,"date":"2015-02-19T17:36:50","date_gmt":"2015-02-19T17:36:50","guid":{"rendered":"http:\/\/marcoscarpio.com\/wordpress\/?p=568"},"modified":"2025-10-16T15:06:02","modified_gmt":"2025-10-16T23:06:02","slug":"asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days","status":"publish","type":"post","link":"https:\/\/www.marcoscarpio.com\/wordpress\/2015\/02\/19\/asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days\/","title":{"rendered":"Never Send That Bad ASUS Transformer T100TAF to their RMA Department &#8211; From Store to the Garbage Bin in 40 Days"},"content":{"rendered":"\n<p>Here&#8217;s my review of the overrated <strong>ASUS Transformer TA100TAF<\/strong> &#8220;2 in 1 PC&#8221; that I tried to send to Microsoft Store&#8217;s website but was moderated (to hide the ugly truth??? ):<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f60ffb2b8a6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f60ffb2b8a6\" class=\"aligncenter wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF-1024x768.jpg\" alt=\"Sending your defective unit back to ASUS customer support could do more harm than actually get your unit fixed.\" class=\"wp-image-570\" title=\"Sending your defective unit back to ASUS customer support could do more harm than actually get your unit fixed.\" srcset=\"https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF-1024x768.jpg 1024w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF-350x263.jpg 350w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF-300x225.jpg 300w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF-768x576.jpg 768w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF-1200x900.jpg 1200w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF.jpg 1280w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The cracked screen of the ASUS Transformer TA100TAF<\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u00a0The title of my review was: &#8221; <strong>Warning: The screen cracks easily.<\/strong>&#8220;<\/p>\n\n\n\n<p>&#8220;<strong>Bought my unit at the MS Store in SFO 12\/11\/14 for $199 plus tax during the Christmas sale.  I used it about 3-5 times until the unit wouldn&#8217;t start on January 20, 2015.  It appears to have power issues related to the BIOS, and I called ASUS for support since the MS 30-day return policy expired.  Received an RMA# from ASUS because the tech person couldn&#8217;t resolve the issue over the phone.  I shipped my almost-new unit to ASUS RMA (Milpitas, CA), but they returned the unit to me (nothing was done) since, according to ASUS RMA, they received the unit with a damaged screen &amp; and they attached pictures when they received it damaged.  However, there were no pictures on the returned package.  Assuming the device was damaged during transit and ASUS was not at fault, it was still covered under the one-year hardware warranty.  They could have addressed the non-power-up issue, even with a cracked screen.  ASUS did nothing.  They returned it &#8211; unrepaired or replaced.  Note that I had the unit for only 40 days, and it already had power issues.  <\/strong><\/p>\n\n\n\n<p><strong>My saga with this unit did not end there. I ordered a replacement screen on eBay (about $25) and tried to replace the cracked screen myself.  It was during this process that I discovered the screen to be very flimsy.  The screen is made of very cheap plastic and not the &#8220;Gorilla Glass&#8221; variety.  Don&#8217;t flex the replacement screen (the one I bought also had the &#8220;ASUS&#8221; logo) or your tablet \u2014 not even a bit, as it would definitely crack.  Disgusted with how cheap the screen is, I decided to take my loss and dump the entire unit in the garbage bin where it belonged.  <\/strong><\/p>\n\n\n\n<p><strong>Then I went to the nearest bulk retail store in our area, where they had the Acer Switch 10 on sale, and bought one.  That unit has a &#8220;Gorilla Glass 3&#8221; screen and is well-made, far surpassing the cheap ASUS model I just threw away.<\/strong> <strong><u>Never an ASUS again<\/u>.&#8221;<\/strong><\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In my 38 years of buying tech products, this was a first.&nbsp; I had used it for only about 15 hours, and it was in my possession for just 40 days before it ended up in the dumpster.<\/p>\n\n\n\n<p>I threw the unit away because, after replacing the screen with a new one, it cracked again during re-assembly. &nbsp;The screen is just too flimsy and too brittle.&nbsp; You will spend a lot of time in the disassembly process, only to go back to the problem&#8217;s starting point.<\/p>\n\n\n\n<p>Also, since ASUS&#8217;s RMA Dept. did not even bother to check and fix the non-power-up issues of the unit (which was very much under their 1-year warranty), how can I be sure that I will not have those issues even if I had a brand-new screen?<\/p>\n\n\n\n<p><u>Where are the pictures (as proof that they received the product already damaged in their RMA Dept) that ASUS told me in their accompanying letter when they returned the unit to me?<\/u><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f60ffb2c13f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f60ffb2c13f\" class=\"aligncenter wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF-1024x768.jpg\" alt=\"Replacing the screen of the TA100TAF could be an &quot;exercise in futility&quot;.\" class=\"wp-image-571\" title=\"Replacing the screen of the TA100TAF could be an &quot;exercise in futility&quot;.\" srcset=\"https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF-1024x768.jpg 1024w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF-350x263.jpg 350w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF-300x225.jpg 300w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF-768x576.jpg 768w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF-1200x900.jpg 1200w, https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/replacement_TA100TAF.jpg 1280w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The new replacement screen before installation<\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u00a0This blog aims to remind prospective buyers of my experience with the ASUS Transformer TA100TAF, encouraging them to seek something better.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-white-background-color has-background\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">CONCLUSION<\/mark>:  An inferior quality product backed up by extremely lousy customer support.<\/strong><\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">EPILOGUE<\/mark><\/strong>: <strong>The author never purchased an ASUS product after this horrendous customer support experience<\/strong>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s my review of the overrated ASUS Transformer TA100TAF &#8220;2 in 1 PC&#8221; that I tried to send to Microsoft Store&#8217;s website but was moderated (to hide the ugly truth??? ): \u00a0The title of my review was: &#8221; Warning: The screen cracks easily.&#8220; &#8220;Bought my unit at the MS Store in SFO 12\/11\/14 for $199 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marcoscarpio.com\/wordpress\/2015\/02\/19\/asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Never Send That Bad ASUS Transformer T100TAF to their RMA Department &#8211; From Store to the Garbage Bin in 40 Days&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[10,16,17,18,30,36,38,49,51,58],"class_list":["post-568","post","type-post","status-publish","format-standard","hentry","category-new-gizmos","tag-1080p","tag-amoled","tag-ampere-hour","tag-android-operating-system","tag-gorilla-glass","tag-ips-panel","tag-lte-telecommunication","tag-random-access-memory","tag-secure-digital","tag-wi-fi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Never Send That Bad ASUS Transformer T100TAF to their RMA Department - From Store to the Garbage Bin in 40 Days - Baclaran Para\u00f1aque Rizal<\/title>\n<meta name=\"description\" content=\"Customers of ASUS products will encounter lousy customer support if their units fail (while still under warranty) like this unit - T100TAF.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marcoscarpio.com\/wordpress\/2015\/02\/19\/asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Never Send That Bad ASUS Transformer T100TAF to their RMA Department - From Store to the Garbage Bin in 40 Days - Baclaran Para\u00f1aque Rizal\" \/>\n<meta property=\"og:description\" content=\"Customers of ASUS products will encounter lousy customer support if their units fail (while still under warranty) like this unit - T100TAF.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marcoscarpio.com\/wordpress\/2015\/02\/19\/asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days\/\" \/>\n<meta property=\"og:site_name\" content=\"Baclaran Para\u00f1aque Rizal\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-19T17:36:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-16T23:06:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.marcoscarpio.com\/wordpress\/wp-content\/uploads\/2015\/02\/cracked_TA100TAF.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kupitero\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kupitero\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marcoscarpio.com\\\/wordpress\\\/2015\\\/02\\\/19\\\/asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marcoscarpio.com\\\/wordpress\\\/2015\\\/02\\\/19\\\/asus-transformer-t100taf-from-store-to-the-garbage-bin-in-40-days\\\/\"},\"author\":{\"name\":\"Kupitero\",\"@id\":\"https:\\\/\\\/www.marcoscarpio.com\\\/wordpress\\\/#\\\/schema\\\/person\\\/011a4013dc699eef520dff5d5c7123d3\"},\"headline\":\"Never Send That Bad ASUS Transformer T100TAF to their RMA Department &#8211; 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